98ph Privacy Policy
— Your Data, Handled with Care

1About This Policy

This Privacy Policy explains how 98ph collects, uses, stores, and protects the personal information of players who register and use the platform at 98ph.vu. It applies to all products and services offered by 98ph, including online slots, sports betting, live casino, and any other features made available to users.

By creating an account on 98ph, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree, please do not use the platform.

2Information We Collect

98ph collects personal information in several ways — directly from you when you register or contact us, automatically as you use the platform, and from third-party services that help us operate securely.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, or health data unless you voluntarily disclose such information in the context of a responsible gaming request.

3How We Use Your Information

We use the personal information we collect to run the 98ph platform properly and to provide you with a safe, fair, and enjoyable experience. Specifically, we use your data for the following purposes:

• Creating and managing your account, including identity verification and KYC checks.
• Processing deposits and withdrawals in Philippine Peso through your chosen payment method.
• Detecting and preventing fraud, money laundering, and other prohibited activity.
• Sending you account-related communications such as OTP codes, transaction confirmations, and security alerts.
• Providing customer support when you reach out to our team.
• Improving the platform — understanding how players use 98ph helps us fix issues and build better features.
• Sending promotional communications where you have opted in to receive them. You can opt out at any time.
• Supporting responsible gaming — usage data helps us identify patterns that may indicate a player needs support.

4Sharing Your Information

98ph does not sell your personal data to third parties. We may share your information with the following categories of recipients only where necessary to operate the platform:

• Payment service providers — local banks, GCash, Maya, and other Philippine payment processors needed to handle your deposits and withdrawals.
• Identity verification and KYC providers — third-party services that help us confirm your identity and comply with anti-money laundering requirements.
• Technology and hosting providers — companies that provide the infrastructure, servers, and software needed to run the platform securely.
• Fraud prevention and security services — providers that help us detect suspicious activity and protect player accounts.
• Customer support tools — platforms used to manage support tickets and communication with players.

All third-party partners are required to handle your data in accordance with applicable data protection obligations and are not permitted to use your data for their own purposes beyond the service they provide to 98ph.

We may also disclose your data where required to do so by law, court order, or a legitimate request from a government authority.

5Payments and Financial Data

All transactions on 98ph are processed in Philippine Peso (PHP). When you make a deposit or request a withdrawal, the financial details involved — such as your bank account reference or e-wallet transaction ID — are handled by the relevant payment service provider under their own security and privacy standards.

98ph does not store your full bank account numbers, card numbers, or e-wallet PINs on our servers. Payment data is transmitted through encrypted channels and handled only to the extent needed to complete and record your transaction.

6How We Keep Your Data Secure

We take a layered approach to protecting your personal information. The security measures in place at 98ph include:

• SSL/TLS encryption on all data transmitted between your device and our platform.
• OTP (one-time password) verification for logins and sensitive account changes, sent to your registered mobile number.
• Access controls that restrict which staff members can view personal data, based on what is needed for their role.
• Regular security monitoring to detect unusual access patterns or potential breaches early.
• Secure data storage with encryption at rest for sensitive information.

While we implement strong technical and organisational measures, no online platform can guarantee absolute security. You also play an important role — keep your password and OTP confidential, and contact us immediately at [email protected] if you suspect unauthorised access to your account.

7Cookies and Tracking

98ph uses cookies and similar tracking technologies to make the platform work, remember your preferences, and understand how players interact with the site. The types of cookies we use include:

• Essential cookies — required for the platform to function, such as keeping you logged in during a session.
• Functional cookies — remember settings and preferences to personalise your experience.
• Analytics cookies — help us understand which pages and features are most used so we can improve the platform.
• Security cookies — support fraud detection and help protect your account.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may prevent some parts of the platform from working correctly, including login and payment flows.

8How Long We Keep Your Data

We keep your personal data for as long as your account is active and for a reasonable period afterwards to comply with legal and regulatory obligations. In general:

• Account and identity data is retained for the duration of your account plus a standard period after closure, as required for anti-money laundering and record-keeping obligations.
• Transaction records are kept for at least five years from the date of the transaction.
• Support communications are kept for a period sufficient to resolve any related disputes or claims.
• Usage and analytics data may be retained in anonymised or aggregated form for longer periods for platform improvement purposes.

When your data is no longer needed, it is securely deleted or anonymised so it can no longer be linked back to you.

9Your Rights

As a registered player on 98ph, you have the following rights in relation to your personal data:

• Right to access — you can request a copy of the personal data we hold about you.
• Right to correction — if any of your details are inaccurate or out of date, you can ask us to update them.
• Right to deletion — in certain circumstances, you can request that we delete your personal data. Note that some data must be retained to meet legal obligations even after account closure.
• Right to withdraw consent — where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting previous processing.
• Right to object — you can object to certain uses of your data, such as direct marketing.

To exercise any of these rights, contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection law. We may need to verify your identity before processing your request.

10Minors and Age Verification

98ph is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During registration, you are required to confirm your age and may be asked to provide a government-issued ID as part of our KYC process.

If we discover that a player under 21 has registered an account, we will close that account immediately, void any associated bets or balances, and delete the personal data involved, except where retention is required by law.

11Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate, new legal requirements, or improvements to our data practices. When we make changes, the updated version will be published on this page with a revised "Last updated" date at the top.

For material changes that significantly affect how your data is handled, we will notify registered players via their account contact details where reasonably practicable. Continued use of the 98ph platform after an updated policy has been published constitutes acceptance of the revised terms.

We encourage you to check this page periodically so you are always aware of how your data is being handled.

12Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with our support team:

• Email: [email protected]
• Response time: We aim to respond to all privacy-related inquiries within 3–5 business days.

For general questions about your account, betting rules, or platform features, you can also visit our FAQ page for quick answers.